FAQ
All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacture process the order, which takes an additional 2-4 days. You can check the status of your order using your tracking number received in your confirmation mail.
Order online: Ordering at www.cyturn.com is fast, safe, easy and you can do it 24 hours a day, seven days a week. After you’ve added items to your Shopping Cart, just follow the simple checkout instructions and we’ll process your order right away.
The majority of items are shipped via e-package, which is usually the fastest option for international delivery.
International delivery usually takes about 15-30 business days. US orders usually take between 7-14 days to arrive at their destination but can take longer from time to time. Please note that on holidays the postal service is usually very busy and the shipping time might take longer than usual.
Please see the
shipping & delivery section on our site for more details.
We offer a wide range of payment options such as; American Express, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, Shopify Pay and Visa.
The security of personal information is a high priority for us. Since cyturn.com is powered by Shopify which is certified Level 1 PCI DSS compliant our store is automatically PCI compliant. Please see the privacy policy section on our site for more details.
Upon placing an order with cyturn.com, you will be sent a confirmation email that your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped. If you don’t receive an email confirmation, please contact us and we´ll help you.
No taxes will be charged to orders. You will only be charged import duties.
We make every effort to select and sell products to exacting standards. However, we understand that sometimes you may simply change your mind. We want your experience of shopping at Cyturn.com to be a positive one. You may return your item(s) within 14 days of receipt for a refund of the purchase price with some conditions. Please refer to our refund policy section on our site for more details
We pay for initial shipping on all orders. Our customers pay for shipping costs on returns. Please see the refund policy section for more details.
Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route. Please inspect your purchase immediately upon receipt. If there is any damage or if any product is defective, contact us immediately. Please read more on our refund policy section on our site for more details.
All products are covered by the warranty policies of their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us.
We offer FREE STANDARD shipping to the USA on all orders. for other regions it might occur a shipping coast, you´ll see all the information below the product description to each product. Please feel free to contact us for further questions before placing an order.